FAQ's

Frequently Asked Questions.

Popular Questions

Got a question? We’re here to help.

  • What are your business hours?

    Our opening hours are:


    Monday - 0830 to 1800

    Tuesday - 0830 to 1800

    Wednesday - 0900 to 1730

    Thursday - 0900 to 1730

    Friday - 0830 to 1800

    Saturday - 0830 to 1800

    Sunday - Closed

    Bank Holidays - Closed

  • How can I pay?

    We operate on a ‘pay as you go’ basis and we will invoice you at the end of each month by email or post if you prefer.


    We may ask for a deposit if you wish to reserve a unit in advance. This will be equivilant to 1 weeks rental and is not refundable if you do not go ahead with storage. 


    Your first payment when you take storage is due on the day you move in. Your first payment will be on a day rate  up to the end of the month. 


    Billing is  monthly in advance and payable on 1st of the month. For example, you are your bill is due for payment on 1st May for May 1st - 31st May, and so on.


    We ask that a standing order be set up, alternatively you can pay by online transfer or at our office by card or cash. Currently card payments are prefered due to Covid restrictions. 

  • Is there a minimum or maximum time I can store?

    The minimum length of storage is one calendar month. Other than that, you can stay as long as you like!


    We only ask a notice period of 15 days to terminate your contract with ourselves.

  • Can I come and view the facility prior to taking storage?

    Absolutely! In fact we encourage it.


    You need to make sure that the chosen size meets your requirements and that you are happy with the service we offer.

  • I need boxes and packing supplies. Can you help?

    A range of packing supplies and boxes are available to purchase. Just speak to a member of staff who will be happy to help. Take a look at our packaging supplies page.

  • Ok, I want storage. What do I do?

    Prior to moving your items into storage we will require you to read through our terms and conditions and ask you to sign a contract with ourselves. We will run through this with you on the day. We will require payment for storage up to the end of the month, this will be calculated on the day. Should there be less than 10 calendar days remaining, your invoice will include the next months storage as well.


    Please bring the following:


    1. Proof of identity; a valid passport or driving licence


    2. Proof of address; a valid driving licence(if not used in section 1) or a utility bill dated within the last 3 months.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help. 
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